FAQ & Policies
How long will it take to get my items?
Current processing time is 7-10 business days to fulfill orders, excluding federal holidays. Custom pet portrait sweatshirts have a processing time of 14-16 days. After your order is fulfilled and shipped, we'll send you a notification with a tracking number for an estimate of shipping time.
What is your cancellation policy?
We can accept cancellations only on unfulfilled orders within 24 hours of the purchase. If an order has already been fulfilled, we unfortunately cannot cancel or edit the order.
What is your return and exchange policy?
Since most items are handmade and/or made to order, we do not offer returns or exchanges. If there is a problem with your order, definitely let us know at email@example.com.
Why doesn't my item look identical to the photo?
Since a lot of items are handmade, there can be variances of pattern, placement, and/or design for each item depending on the cut of the fabric. Each item is unique!
Where is my package?
If you seem to be missing your package, contact the carrier service and see if they can assist. Sometimes, carriers mark packages delivered but they are not actually delivered until the next business day. Also check with your neighbors in case it was delivered to the wrong address. We're not responsible for missing, lost, or stolen packages.
What size are Darwin, Bamboo, and Archie (my fluffy pets aka my models) for reference?
Darwin is an Alaskan Eskimo and Husky mix and weighs approximately 40lbs. He generally wears what would be a size medium/large in bandanas. Archie is a ragdoll mix and weighs approximately 13lbs and wears an x-small. Bamboo is a yorkie, weighs approximately 8lbs, and also wears an x-small.
Are you looking for brand ambassadors?
We have quarterly ambassador searches through our IG @petmusings! Follow us and keep an eye out for the ambassador search posts!
Do you offer wholesale?
Yes! Email us at firstname.lastname@example.org and we can see if we can accommodate your wholesale order.
Do you ship internationally?
We currently only ship within the US but hope to expand and ship internationally in the future!