FAQ & Policies
How long will it take to get my items?
Current processing time is 2-5 business days to fulfill orders, excluding federal holidays. After your order is fulfilled and shipped, we'll send you a notification with a tracking number for an estimate of shipping time.
Personalized dog tags have a processing time of 3-5 business days and will be shipped separately.
Shirts have a processing time of about 5-7 business days and will shipped separately.
What is your cancellation policy?
We can accept cancellations only on unfulfilled orders within 24 hours of the purchase. If an order has already been fulfilled, we unfortunately cannot cancel or edit the order.
What is your return policy?
If you don't love your item, we would love to get you something you do with store credit. Sale items, personalized/custom products, and treats are nonrefundable and cannot be returned for store credit.
Returns in the form of store credit are accepted within 7 days of receiving your items. Buyer is responsible for return shipping costs. Item(s) must be in the same condition you received it with tags and no signs of use. The amount of your returned item, minus shipping, will be refunded to the customer in the form of store credit within 5-7 days after we've received your return. Please include your original packing slip or name and order # with the return.
You can send returns to:
100 Taylor St
Nashville, TN 37208
Why doesn't my item look identical to the photo?
Since a lot of items are handmade by our small maker vendors, there can be variances of pattern or placement for each item depending on the cut of the fabric. Each item is unique!
Where is my package?
If you seem to be missing your package, contact the carrier service and see if they can assist. Sometimes, carriers mark packages delivered but they are not actually delivered until the next business day. Also check with your neighbors in case it was delivered to the wrong address. We're not responsible for missing, lost, or stolen packages.
Why is the sizing different for the same type of items?
We source a lot of our products from multiple makers and businesses so sizing will be different based on the maker. A size large bandana from one company can be different from a size large bandana from another company. Be sure to check the product description for measurements of each product. If you're still unsure, feel free to send me a message anytime!
What size are Darwin and Archie (my fluffy pets aka my models) for reference?
Darwin is an Alaskan Eskimo and Husky mix and weighs approximately 40lbs. He generally wears what would be a size large in bandanas. Archie is a snowshoe mix and weighs approximately 14lbs.
Are you looking for brand ambassadors?
We're open to it! If you genuinely love what Pet Musings offers and support our mission, feel free to reach out to us on our contact page and we can chat about it. Thank you so much for your interest!
Do you ship internationally?
We currently only ship within the US but hope to expand and ship internationally in the future!